Refund Policy

Effective Date: 05/10/2026
Brand: Pose Casuals
Website: https://posecasuals.com
Customer Support: posecasuals25@gmail.com

This Refund Policy explains when refunds may be available for purchases made through Pose Casuals.

1. Refund Eligibility

Refunds may be considered in accordance with our Return and Exchange Policies.

A refund may be applicable in circumstances such as:

• An approved return of an eligible ready-to-wear product.

• A damaged or defective product verified by our team.

• A wrong product or incorrect item shipped by Pose Casuals.

• A qualifying issue with a customized or made-to-order product.

• An approved cancellation, where a refund is applicable.

All refund requests are subject to review, verification, and applicable consumer protection laws.

2. Refund Request Process

To request a refund, email posecasuals25@gmail.com with the following information:

• Order number

• Product name

• Reason for the refund request

• Clear photographs or videos, where applicable

• Supporting information about the issue

Our team will review your request and communicate the next steps.

For returned products, refunds may be processed after the return has been approved and the product has passed the applicable quality inspection.

Please do not send a product back without receiving return instructions from our team.

3. Damaged, Defective, or Wrong Products

If you receive a damaged product, manufacturing defect, wrong product, incorrect size supplied by us, or a product materially different from what you ordered, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue. An unboxing video is strongly recommended.

After verification, Pose Casuals may offer a replacement, exchange, repair where reasonably possible, or refund, as applicable.

4. Customized and Made-to-Order Products

Customized, personalized, and made-to-order products are generally not eligible for refunds due to a change of mind, colour preference, fit preference, or incorrect measurements provided by the customer.

However, a refund or another appropriate remedy may be considered for verified manufacturing defects, workmanship issues, incorrect customization compared with the details confirmed by the customer, wrong products, material damage during delivery, or other qualifying issues attributable to Pose Casuals.

Please report such issues within 48 hours of delivery.

5. Order Cancellation and Refunds

Ready-to-Wear Orders: Orders may be cancelled before dispatch, subject to processing status. Once dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.

Customized Orders: Orders may be cancelled only before production begins. Once cutting, customization, or production has commenced, cancellation may not be possible.

Accepted cancellations may be subject to applicable processing or payment charges. Any eligible refund will be handled in accordance with the applicable cancellation terms and law.

6. Refund Method and Processing Time

Approved refunds will be handled through the applicable refund process for the original payment method or another appropriate method communicated by Pose Casuals.

Refund processing timeline: The specific processing timeframe should be confirmed by Pose Casuals and published here before this policy goes live. The time taken for the amount to appear in a customer's account may depend on the payment provider or bank.

7. Store Credit

Where applicable, Pose Casuals may offer store credit instead of a monetary refund.

Store credit will be issued to the customer's registered account, email address, or phone number and may be subject to the validity period communicated at the time of issuance.

Store credit cannot be exchanged for cash unless required by applicable law.

8. Shipping Charges and Failed Deliveries

For eligible refunds, applicable shipping or return-to-origin charges may be deducted where permitted by the published policy and applicable law, including certain customer-related failed deliveries or refused shipments.

For returns caused by a wrong product, manufacturing defect, damaged product, or incorrect item shipped by Pose Casuals, we will arrange or cover the applicable return shipping cost.

9. Sale and Discounted Products

Products purchased during sales, promotional campaigns, or special offers may have different refund conditions, as communicated on the relevant product page or at checkout.

Defective, damaged, or incorrectly supplied products remain subject to applicable consumer protection requirements.

10. Fraudulent or Abusive Refund Activity

Pose Casuals may investigate unusual or potentially fraudulent refund activity, including repeated excessive returns, intentionally damaged products, incorrect items being returned, or misuse of the refund process.

Any action taken will be subject to applicable law and will not restrict rights available to consumers under applicable law.

11. Contact Us

For refund-related questions or assistance, contact:

Pose Casuals
Email: posecasuals25@gmail.com
Website: https://posecasuals.com

We aim to acknowledge customer complaints and refund requests promptly and resolve them in accordance with our policies and applicable law.