Shipping policy

Shipping Policy

Effective Date: 05/10/2026
Brand: Pose Casuals
Website: https://posecasuals.com
Customer Support: posecasuals25@gmail.com

1. Order Processing

At Pose Casuals, we aim to process and dispatch your orders as quickly as possible.

  • Ready-to-Wear Products: Orders are generally processed within 1–3 business days after successful payment.

  • Customized / Made-to-Order Products: These products require additional production time and are generally processed within 7–15 business days, depending on the customization selected.

The estimated production or dispatch timeline will be communicated on the product page or at the time of placing your order.

2. Delivery Timeline

After dispatch, orders are generally delivered within the following estimated timelines:

  • Metro Cities: 2–5 business days

  • Other Locations: 3–7 business days

  • Remote or Extended Service Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, incorrect address details, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you place your order.

Pose Casuals may offer free shipping above a specified order value, as communicated on our website from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through your registered email address, phone number, or WhatsApp, where applicable.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.

6. Failed or Refused Delivery

If an order cannot be delivered or is refused for customer-related reasons, applicable shipping and return-to-origin charges may be deducted from any eligible refund.

Customized or made-to-order products may be subject to additional conditions if delivery fails for customer-related reasons.

7. Order Cancellation

Ready-to-Wear Orders: Orders may be cancelled before dispatch, subject to the order's processing status. Once dispatched, cancellation may no longer be possible, and the applicable return policy will apply.

Customized Orders: Customized or made-to-order orders may be cancelled only before production begins. Once cutting, customization, or production has commenced, cancellation may not be possible.

Any accepted cancellation before production may be subject to applicable processing or payment charges.

8. Contact Us

For shipping-related questions or assistance, contact:

Pose Casuals
Email: posecasuals25@gmail.com
Website: https://posecasuals.com

We aim to acknowledge customer queries promptly and assist in accordance with our policies and applicable law.